AI telephone assistants
Stay reachable and ease the pressure on your team.
The AI handles agreed tasks and passes further requests to your team.
AI phone assistants for professional firms and businesses
A client calls.
Your team
stays focused.
Our AI phone assistants answer calls, clarify requests and handle agreed tasks on their own – integrated into your systems, securely operated and under your control.
Designed for sensitive data
Works with your existing software
Operated and supported by us
With named contacts
01 / What your AI can take on
Where does work
get stuck?
Choose your sector:
Monday, 8:47 a.m.
The third call today asking for a tax notice copy.
BEFORE
Someone stops working, finds the notice and sends it afterwards.
WITH EMPIREON
The AI verifies the caller and sends the copy during the conversation.
Incoming callClient · answered by the AI telephone assistant
Call in progressWHAT THE AI DOES DURING THE CALL
- 1Identity verified · Two-factor confirmation under your firm’s rules
- 2Tax notice found · In the connected document system
- 3Copy sent · Via the secure delivery channel
- Completed. No callback, no interruption.
Illustrative use case with connected software
How it works — and where the limits are
The AI records the tax type and year. It initiates two-factor authentication under your firm’s rules and retrieves the tax notice from the connected document system only after successful confirmation and an access-permission check. The document is sent through the secure delivery channel on file, and the delivery is documented.
Limits: Automatic delivery requires successful authentication, the appropriate permission and a clearly identifiable, available document. Otherwise, the request is handed over under your firm’s rules. No tax advice.
These examples illustrate possible use cases. We agree which tasks the AI will handle and which systems are involved for your project.
Friday, 2:10 p.m.
A machine has stopped — and your service team is on the road.
BEFORE
The customer waits for a callback. The machine stays idle.
WITH EMPIREON
For known faults, the AI guides the caller through the approved solution.
Incoming callCustomer · answered by the AI telephone assistant
Call in progressWHAT THE AI DOES DURING THE CALL
- 1Fault identified · Machine and error code recorded
- 2Solution followed · Approved by your service team
- 3Operation confirmed · Case documented in the service system
- Completed. The machine is running again.
Illustrative use case with connected software
How it works — and where the limits are
The AI records the machine and error code and checks them against the solutions approved by your service team. If the fault is known and classified as non-critical, it guides the caller through the solution step by step and asks them to confirm that the machine is working. The case is documented in the service system.
Limits: Only for approved faults that are not safety-related. Unknown errors, safety questions and work requiring qualified personnel are handed over to your service team.
These examples illustrate possible use cases. We agree which tasks the AI will handle and which systems are involved for your project.
Monday, 9:15 a.m.
The weekend’s complaints are calling.
BEFORE
Your team records details over the phone and then types them into the system.
WITH EMPIREON
The AI creates the case with all order details. Your team calls back prepared.
Incoming callCustomer · answered by the AI telephone assistant
Call in progressWHAT THE AI DOES DURING THE CALL
- 1Damage recorded · Order number captured
- 2Case created · With order details from your system
- 3Handed over to customer service · With a callback request
- Prepared. Your team calls back with all the details.
Illustrative use case with connected software
How it works — and where the limits are
The AI records the damage and order number, retrieves the order details from the connected system and creates a complaint record. Customer service receives the case and callback request with all the details.
Limits: Refunds, replacement deliveries and goodwill decisions remain with your team unless fixed rules have been agreed for them.
These examples illustrate possible use cases. We agree which tasks the AI will handle and which systems are involved for your project.
02 / From conversation to outcome
Develop, integrate and support AI
in everyday use.
AI Engineering
Custom applications and system integration.
We develop AI applications and connect them to your software.
Managed Service
Operation and ongoing support for your solution.
We operate, monitor and improve your solution.
03 / Client stories
What has changed in everyday work
“More peace for focused work.”
Mirko GroßhennrichManaging Director, ETL FIMATAX
In use since May 2025Full story
“It was important to me to remain reliably available to our clients while giving my team more time for focused work. Since May 2025, a voice agent has been answering incoming calls at our firm, capturing each request in a structured way and passing it to the right person — even when that person is unavailable. Not every call needs to interrupt someone’s work anymore. For me, this means communication with our clients fits into our workflows instead of disrupting them.”
“One point of contact for AI, infrastructure and operations.”
Lars RottmannManaging Director, Hagelzentrum Deutschland
3 telephone assistants · new ITFull story
“It was important to me to find a partner who understands the whole picture. With Empireon AI, we introduced three voice agents, modernised our complex IT infrastructure and built a highly available Kubernetes cluster in a German data centre. Empireon also provides the managed service. For me, that means one point of contact for AI, infrastructure and operations.”
“Moving to Empireon AI has been worthwhile for us.”
Christoph EckenFirm Manager, Finance · NHP – Nacken Hillebrand Partner
Denise DinterIT Manager · NHP – Nacken Hillebrand Partner
Telephone assistant · AI AcademyFull story
“Moving from our previous voice-agent provider to Empireon AI has been worthwhile for us. We want to develop our own applications for the firm and build the necessary AI expertise internally. Empireon AI provides the technical expertise and personal support we need. The guided development sessions help us clarify technical questions and move our projects forward much faster.”
04 / Engineering expertise
One point of contact. A strong foundation.
You work with Empireon, backed by the experience and infrastructure of our engineering partner MD Software.
EMPIREON AI · YOUR POINT OF CONTACT
Development, integration and operation of your AI
You speak with a team that plans, builds and supports your solution in everyday use.
Connecting to your phone system
Our own interfaces link AI telephone assistants to existing phone systems, for example 3CX.
In practice
Explore the 3CX solutionEmpireon AI Academy
Knowledge from our projects for selected client teams building their own AI expertise.
Explore the AI AcademyENGINEERING PARTNER MD SOFTWARE · THE FOUNDATION
Proven infrastructure in Germany
Empireon’s systems run on servers managed by MD Software in Hetzner’s data centre in Nuremberg. MD Software has been developing and operating software for corporations and mid-sized companies since 2004.
Since 2004
software engineering at MD Software
220 servers
managed by MD Software
Nuremberg
Data centre at Hetzner, Germany
Architecture · Cloud · Cybersecurity · Integration · Telecommunications
Meet MD Software05 / Security and control
Built for tax firms.
Their standards apply to every project.
We developed our first tax firm system for professionals bound by statutory confidentiality. Today, we bring the security-focused architecture developed through that work and our understanding of data protection to projects in every sector.
In use at tax firms since May 2025
Security overview
- Operations in Germany and the EU
Data centre in Nuremberg
- Data processing agreement
Included in every project
- You decide what the AI may do
Rules and access rights agreed in advance
- Two-factor authentication
Before information is shared externally
- A person takes over when needed
Call transfer or callback request
- Transparent for callers
The AI identifies itself as AI, as required by the EU AI Act
06 / The people behind Empireon
Two founders.
Personal responsibility.
ENGINEERING & ARCHITECTURE
Michael
Dudenko
Co-founder & Managing Director
Brings architecture and integration expertise from MD Software. Leads AI development and the Empireon AI Academy.
STRATEGY & CUSTOMER SUCCESS
York
Schmidt zur Nedden
Co-founder & Partner
Brings CEO experience from medium-sized businesses. Leads sales strategy and client success. Your point of contact for starting your AI project.
How your AI becomes part of everyday work.
Invest 1–1.5 hours in onboarding.
Give your team back at least three hours every day.
01
Understand your everyday work
Onboarding workshop: 1–1.5 hours
Together, we define your use case, the AI’s tasks and responsibilities.
02
Set up and connect
First prototype: ready to test after approx. 2 weeks
We set up your solution and connect it to your systems.
03
Test in a pilot
Duration and testing effort agreed upfront
You test typical calls. We refine the solution based on your feedback.
04
Support day-to-day use
Ongoing monthly service
After your sign-off, we take care of operations, support and ongoing development.
07 / Frequently asked questions
Frequently asked questions
Is Empireon only for tax advisers?
No. We built our first systems for tax firms. We also develop solutions for industry and commerce. Together, we assess which requests you can automate to ease your workload and which requirements apply.
What does an AI solution from Empireon cost?
The cost has three parts: a one-time setup fee, a monthly fee for operation and support as a managed service, and usage-based costs for the AI’s individual token consumption. The overall cost depends on the tasks the AI takes on, the systems it connects to and how intensively you use the solution. In an initial call, we explain all three components and the expected consumption and give you a concrete estimate before you commit to anything.
What makes an AI telephone assistant different from an answering machine?
An answering machine stores a message. An AI telephone assistant clarifies the request, captures relevant information and can initiate agreed workflow steps in your systems. Together, we decide which requests it may handle independently. For handover, we agree whether to forward to an available contact or record a callback task.
Can we keep our existing systems?
We plan the solution around your existing software. Before implementation, we check how your systems can be connected and which information and access rights are available. These determine which tasks the AI can handle.
Who keeps answers up to date and supports the solution?
Under the agreed managed service, Empireon looks after the technology and keeps answers up to date. You check the subject-matter information and decide what the AI may do. Contacts, support and scope are agreed for your project.
Who is the Empireon AI Academy for?
The Empireon Academy supports selected client teams in building their AI expertise. We share knowledge from our development and integration projects. The content and scope of support are agreed as part of our collaboration.
View Academy content08 / The next step
Let’s talk about what you have in mind.
Together, we explore how AI can ease your team’s workload.
Get in touch